Refund / Return Policy
When you place an order, you will receive an e-mail confirming receipt of that order. The order will then pass straight to our dispatch center. Cancellations are not possible and refunds / returns will be processed accordingly.
If for any reason you want to return your purchase, you can, so long as the garment is unworn and has not been personalised with a name, initials or number, and you do so within 30 days of delivery. We will refund you the full purchase price of the garment(s). All garments must be returned unworn, in a 100% re-saleable condition and in their original packaging, complete with any tags or labels.
Returns are free of charge. Please return goods to us using seller with a trackable shipping service. Please ensure that you return your items in the original packaging and include a trackable shipping label; this will ensure we are able to process your return as quickly as possible.
Unfortunately we cannot be held responsible if your returned item(s) are lost in transit without a trackable shipping method. We will need to be sent a scanned / hard label copy in order to process a refund should the item go missing.
Please ensure that bags / envelopes only are used for returning items, please do not return items to us in boxes as this may result in the returned items being lost or delayed. If you require assistance in returning your purchases, please contact our Sales Team on email@example.com.
We aim to refund any unwanted (non-personalised) or faulty items within 10 working days from receipt of the returned garment. We will contact you via e-mail to confirm that the refund has been processed.
Faulty Garments - whether personalised or non-personalised, will be exchanged within 10 working days.
Replacement Garments - perhaps you ordered the wrong size and need another one. Please place a new order on our website and return the unwanted item to us using a trackable shipping service. You will be responsible for the replacement order shipping charges.
Personalised Items - i.e. the item is embellished / printed with your name, initials or number. We do not accept returns of personalised items, unless the items is faulty. Please see below regards returning faulty goods.
If you would like to discuss your return please contact our Sales Team, either by phone +86 750 3169 569, or by sending an email to firstname.lastname@example.org. Please note that personalised items will only be accepted following authorisation from our Sales Team.
If you believe that an item is faulty or you have received the wrong item, please contact our Sales Team, either by phone +86 750 3169 569, or by sending an email to email@example.com and return it to us using a trackable shipping method, making sure you enclose the shipping label.
Faulty Goods - we will inspect the item, and at our discretion either repair or otherwise rectify, send a new replacement or refund the cost of the item. Under certain circumstances, we may be able to send a new replacement item in advance of receipt of the faulty garment. In this instance we will ask you to return the faulty garment to us within 14 days of receiving the replacement. We will bear any necessary costs incurred in replacing or repairing any goods that are faulty, including the costs of returning the goods to us providing you use a trackable shipping method, as well as the cost of dispatching replacement goods.
This does not affect your statutory rights.
*Cliff Premiums Ltd. reserves the right to make final decisions regarding order amendments, returns, refunds, etc. as deemed appropriate.